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Frequently Asked Questions

Frequently Asked Questions

Send deluxe gifts with free gift card message & international delivery.

ABOUT GIFT BASKET DELUXE

GIFT BASKET DELUXE IS AN ACCREDITED & UNIQUE INTERNATIONAL NETWORK OF GIFT SUPPLIERS & MANUFACTURERS WITH OFFICES IN BELGIUM, NEW YORK, SINGAPORE, DUBAI, THE UNITED STATES & CANADA THAT SPECIALIZES IN UNIQUE GIFTS & GIFT BASKET DELIVERY WITH FREE WORLDWIDE SHIPPING. WE STRIVE FOR MAXIMUM CUSTOMER SATISFACTION, UNIQUE QUALITY GIFTS & 24/7 CUSTOMER SERVICE. GIFT BASKET DELUXE HAS RECEIVED MULTIPLE LONG TERM SERVICE AWARDS & HAS BEEN RECOGNIZED AS BEING ONE OF THE MAIN GIFTING SERVICE PROVIDERS FOR ONLINE GIFT DELIVERY WORLDWIDE, REACHING A NETWORK IN OVER MORE THAN 190 COUNTRIES AND CHOSEN BY OVER 340 COMPANIES AS PREFERRED CORPORATE GIFTS PARTNER.

WHAT SERVICES ARE INCLUDED IN MY GIFT DELIVERY

GIFT BASKET DELUXE IS A LEADING GIFTING SERVICE PROVIDER WORLDWIDE. WE ARE MORE THAN JUST AN ONLINE SHOP FOR PRODUCTS & OFFER ADDITIONAL SERVICES IN ONE GIFTING BUNDLE. WHENEVER YOU SEND A GIFT OR GIFT BASKET WITH GIFT BASKET DELUXE, FIRST OUR GIFTING EXPERTS WILL FIND THE BEST GIFTS FROM LOCAL CRAFTSMEN, ARTISANS & SUPPLIERS IN OR NEAR THE RECIPIENT COUNTRY WORLDWIDE BASED ON THE GIFT TYPE YOU SELECTED. THEY CHECK COUNTRY REGULATIONS, DELIVERY TIMES & AVAILABLE PRODUCTS TO FIND THE BEST GIFT FOR YOU. THEN WE WILL ARRANGE & PAY FOR SHIPPING & DELIVERY, WHICH IS ALSO ALREADY INCLUDED IN YOUR GIFT PRICE TO MAKE OUR CLIENTS LIVES MORE CONVENIENT. THE ONLY ADDITIONAL COST YOU MIGHT FIND UPON CHECKOUT ARE SPECIFIC COUNTRY IMPORT FEES DEPENDING ON THE RECIPIENT COUNTRY. NOT ALL COUNTRIES HAVE THESE FEES. WE ARRANGE THE PERSONAL GIFT MESSAGE AND ENSURE YOUR GIFT IS SHIPPED. GIFT BASKET DELUXE OFFERS ALL OF THE ABOVE IN ONE NICE GIFT DELIVERY BUNDLE.

GIFT BASKETS, GIFT SETS & GIFT BOXES

All gift baskets, gift hampers, gift boxes, gift bags & gift sets sold on giftbasketdeluxe.com are assembled by local suppliers in or near the recipient country of your choice to ensure safe & fast delivery. These third-party suppliers will also be responsible for the shipping. The suppliers will choose the best gift or gifts based on the hamper or basket size chosen and ordered by the client (small-medium-large-other) and deliver these to the recipient. giftbasketdeluxe.com does not intervene or has any control over the chosen gifts as these are carefully selected by local experts and craftsmen within the recipient country. By ordering & buying the gift baskets the client agrees that the basket will be assembled with gifts chosen by the local supplier and agrees fully that giftbasketdeluxe.com shall not be held accountable for any deviation regarding the client expectations and the delivered Gift Set, Gift Basket, Gift Hamper or Gift Box.

IMPORTANT TIPS FOR RECIPIENT INFO ON CHECKOUT

On the giftbasketdeluxe.com checkout page, you will be asked to enter your own (sender) information and following the recipient information. As we deliver to countries worldwide with many different local couriers & regulations, we are happy to share some best tips & tricks to ensure that your gift is delivered as smoothly as possible:

  • Add the Recipient Full Given Name, in case the recipient has adopted a second name (such as Asian nationalities using an English name), please add both names in the right spelling and alphabet. Remember the gift will be delivered in the recipient country by local couriers. Example: David wants to send a gift to his friend Hàoyǔ Len, who he has always known as Jackie Len a gift while Jackie is in China. If David wants to send Jackie a gift delivered in China, it is advised to include not only the recipient name David Len but also his local name Hàoyǔ Len + optionally even 浩宇 if possible. This will ensure easier delivery.
  • Add the Recipient full address, be as complete and precise as possible as giftbasketdeluxe.com will send the gift to the address provided. In case of apartments, add the street number, floor and room number. Include special delivery instructions in the note field.
  • Add the Recipient full (destination country) phone number including the country & area code. In case the recipient has multiple numbers, please add the number that will be used in the Recipient delivery country as local couriers will not call internationally. Example: Ken wants to send his Indonesian girlfriend Julia who he met in the UK a gift while she is in Indonesia. Ken should add not only her UK number, but more important her Indonesian number as well to the order as local couriers will not call or even accept her UK number.
  • Only for specific countries:
    • Korea: due to Korean Law we require either the recipients PCCC number or passport + issuing country + expiry date to successfully import your gift basket. This information is not stored by us and will only be used for successful import into Korea.
    • Brazil: for some items we require the recipient CPF, (format 000.000. 000-00) to allow our gifts to be imported. This information is not stored and will be removed after processing your order.
    • Latin America: while it is possible for us to deliver some gifts in Latin America without extra information, we advice to include the passport ID + issuing country + expiry date to ensure smooth delivery. If needed our team will contact you for more information.
    • Turkey: for certain types of gifts, we need the TCKN (Türkiye Cumhuriyeti Kimlik Numarası) or Turkish Identification Number. This is generally not needed for our chocolate & gourmet gifts.
    • China: Our team may contact you for additional information for certain gift products.
  • Optional : Add the Recipient email. This will not used by us except in the rare scenario where a local courier cannot reach the recipient by phone , then a notification & tracking email will be send. This email can also be used by giftbasketdeluxe.com upon request of the sender to send an e-card.

PAYMENT OPTIONS & LOCAL CURRENCIES

All prices on giftbasketdeluxe.com have the currency of the price clearly indicated next to it. To allow for a more pleasant shopping experience, giftbasketdeluxe.com changes the prices & currencies whenever possible to your local currency without additional cost. For most non-EU countries, prices are shown in US Dollar (USD). Countries using euro will have their prices shown in EUR. The United Kingdom will have the opportunity to buy in GBP and India with see their prices in INR. If you would like to pay in a currency not shown on the website, or would like to receive a direct bank transfer instruction for your purchase, please contact us or send a message to info@giftbasketdeluxe.com .

PAYMENTS & ORDER PROCESSING

GIFT BASKET DELUXE GUARANTEES FAST PROCESSING OF ORDERS IN 24-48 HOURS AFTER PAYMENT HAS BEEN RECEIVED. A FIRST CONFIRMATION EMAIL IS SENT TO THE CUSTOMER AFTER THE ORDER HAS BEEN PLACED. ANY DELAYS CAUSED BY OUR PAYMENT PARTNERS (STRIPE, PAYPAL,VISA) WILL NOT BE TAKEN INTO ACCOUNT FOR THE GIFT BASKET DELUXE ORDER PROCESSING. A SECOND EMAIL WILL BE SEND WHEN THE ORDER HAS BEEN PROCESSED & SHIPPED. TO ENSURE TIMELY DELIVERY, THE GIFT BASKET DELUXE ADVISES ITS CUSTOMERS TO ORDER IN ADVANCE (24-48 HOURS) DEPENDING ON THE LOCATION. PLEASE NOTE THAT giftbasketdeluxe.com DOES NOT CONTROL THE VARIOUS SHIPPING PROVIDERS (DHL, AMAZON, TNT, VARIOUS POSTAL FIRMS & COURIERS) AND THESE COMPANIES DO NOT WORK ON CERTAIN HOLIDAYS. IF YOUR PAYMENT HAS BEEN FREQUENTLY BLACKLISTED OR VIOLATES THE GENERAL RULES OF CONDUCT, YOUR ORDER MIGHT BE REFUSED. CLIENTS HAVE THE POSSIBILITY TO LEAVE NOTES UPON ORDERING. PLEASE NOTE THAT WHILE GIFT BASKET DELUXE WILL TRY TO FOLLOW THESE REQUESTS, WE CANNOT CATER TO REQUESTS BEYOND REASONABLE CONTROL.

SHIPPING & DELIVERY

GIFT BASKET DELUXE GUARANTEES FAST PROCESSING OF ORDERS IN 24-48 HOURS

GIFT BASKET DELUXE PARCELS, BASKETS & PACKAGES ARE CAREFULLY PACKED AND PRESERVED ACCORDINGLY PRIOR TO SHIPPING & DELIVERY. ALL ITEMS ARE FREQUENTLY & RIGOROUSLY CHECKED AND AUDITED BY AN EXTERNAL PARTY TO ENSURE QUALITY.

GIFT BASKET DELUXE OFFERS FREE SHIPPING ON ALL ORDERS INTERNATIONALLY THANKS TO A STRONG LOGISTIC NETWORK OF SUPPLIERS & COURIERS. DEPENDING ON THE ORDER QUANTITY AND THE ORIGIN OF THE GIFTS, AS WELL AS CUSTOMS PROCESSING TIMES, ORDERS MIGHT ARRIVE IN SEPARATE GIFT PACKAGES AT DIFFERENT MOMENTS. ALL GIFTS COME FROM OUR MANUFACTURERS AND PARTNERS LOCATED IN DIFFERENT COUNTRIES WHO SPECIALIZE IN THESE CRAFTS TO ENSURE TOP QUALITY GIFTS. TRACKING & SHIPPING INFORMATION WILL BE PROVIDED VIA MAIL UPON PROCESSING THE ORDER. CUSTOMERS CAN ALSO TRACK THEIR ORDERS FROM THE ACCOUNT MENU IF THEY HAVE MADE AN ACCOUNT.

SOME GIFTS (SUCH AS ALCOHOL, FOOD & CONSUMABLES) MAY BE IMPACTED BY IMPORT RESTRICTIONS FOR SOME COUNTRIES. THESE RESTRICTIONS WILL BE MENTIONED ON THE SPECIFIC GIFT PAGES AND IN CASE OF AN ORDER FOR A RESTRICTED COUNTRY, GIFT BASKET DELUXE WILL CONTACT YOU TO HELP FIND A SUITABLE SUBSTITUTE GIFT.

SHIPPING & DELIVERY TIMES CAN BE IMPACTED BY VARIOUS FACTORS SUCH AS FORCE MAJEURE & WORLDWIDE EVENTS. CERTAIN COUNTRIES WILL NOT BE AVAILABLE IN THE LIST OF DELIVERY COUNTRIES ON THE CHECK-OUT PAGE. THIS CAN BE THE RESULT OF INTERNATIONAL REGULATIONS. IF YOUR DESIRED COUNTRY IS NOT AVAILABLE, PLEASE SEND AN EMAIL TO info@giftbasketdeluxe.com AND WE WILL FIND ALTERNATIVE SHIPPING OPTIONS FOR YOU WITHIN 24 HOURS. WE ARE ALWAYS HAPPY TO HELP.

RETURN & REFUND POLICY

At giftbasketdeluxe.com , we have a friendly refund policy to ensure your online purchase is hassle-free and we make every effort to ensure that you receive excellent service. All orders that have been placed but not yet processed are eligible for refund. Any processing fees & payment transfer fees (such as Stripe, PayPal etc.) will be deducted from the refund.

We regret that you may not cancel an order once your order is processed. Refunds will not be given under any of the following circumstances:

  • Any orders once they have been processed by giftbasketdeluxe.com. From this point on they are with the third-party courier for delivery. The client will receive a confirmation order when the order has been processed.
  • Any orders experiencing any form of delay or disruption of delivery (held at customs, issues with delivery, recipient not being reachable or unable to pick up the order.
  • Any orders affected by Force Majeure.
  • Any orders that were substituted or gift baskets that were assembled be design of the third party supplier that do not meet the expectations of the client.

COUNTRIES WITH ALCOHOL IMPORT RESTRICTIONS OR FEES

At giftbasketdeluxe.com, we provide various gift baskets containing consumables & drinks, such as wine gift sets, gourmet gift sets, beer gift sets, gin gift sets, chocolate gift sets, coffee gift sets and more. However there are countries worldwide either restricting import of these gifts or taxing heavy import fees. For these countries, giftbasketdeluxe.com does not provide shipping or delivery. This remark is clearly stated on the various gift set pages, as well as on the product detail pages to ensure our shoppers are aware of the restrictions. If you did however order a gift for one of these countries, you agree in accordance with our terms & conditions that this gift set will be substituted for another suitable gift basket.

Here are some of the countries restricting import of alcohol in 2022:

Yemen, United Arab Emirates, Sudan, Somalia, Saudi Arabia, Pakistan, Mauritania, Maldives, Libya, Iran, Kuwait, India, Brunei, Bangladesh…

Here are some countries where your alcoholic products will be substituted due to strict import regulations.

United States, Canada

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Local Gift Baskets

Luxury International Gifts Basket Delivery!

Discover the perfect gift baskets & ideas for your boyfriend or girlfriend, wife or husband and send him or her a surprise gift basket with personalized gift cards & message on checkout. From Anniversary gift hampers to Birthday Gift Baskets, giftbasketdeluxe.com will help you send unique gifts baskets & deliver gift hampers worldwide for women & men. Spread happiness with our amazing gift sets, select your gift box delivery country and explore all our best gift sets & unique gift ideas for your recipient!

Select Delivery Country
Personal Gift Advisor
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Unique Christmas Baskets filled with artisan produce

Boring supermarket hampers? Bah humbug! Do one better this festive season with a truly special hamper, gift basket or tower from our family business. Instead of everyday fare, they’re overflowing with tasty and award-winning artisan produce sourced locally.

Sweet tooths will love our traditional buttery shortbread, trendy salted caramel popcorn and melt-in-the-mouth chocolate truffles. Savory fans will relish our silky-smooth pates, award-winning cheese truckles and medal-winning sourdough flatbreads. And those who enjoy a yuletide tipple will smile at our Scotch whiskies, delectable wines and botanical gins.

Beautiful festive holiday baskets for the holidays

It’s not just what we fill our gift baskets with that makes them different. It’s also the way we beautifully present them. Each one is skillfully assembled by hand, and our tray-style baskets are tied with a stunning ribbon. They look so good they might never get opened if it weren’t for their irresistible contents!

Seasonal gifts to suit all tastes and budgets

With a great selection of Christmas gift baskets included free delivery worldwide, you’re sure to find the perfect seasonal hamper no matter who you’re shopping for.

Deliver Corporate & Business Christmas Gift Hampers Worldwide

Gift Baskets Deluxe is a preferred Corporate Gifting Company selected by many fortune 500 companies to facilitate delivery of luxury business & professional gift baskets & hampers and send multiple gifts to multiple countries. We offer corporate gifts to client & corporate gifts to employees. As well as making beautiful gifts, Christmas Gift Boxes can really help take the stress out of Christmas shopping! Whether it’s for your parents, your children, your neighbors or your great aunt who lives interstate, there are Xmas Gift Baskets to suit everyone’s tastes. Discover our corporate chocolate gift boxes and festive gourmet gift hampers They are ideal for sharing, too. Rather than trying to find individual presents for everyone, why not gift a large hamper that the whole family can enjoy? And don’t forget your work colleagues and valued clients! Sending corporate gift hampers for Christmas can be a great way to show your thanks and appreciation, you can add your business branding and there are enough goodies and treats to go around.

International Gift Delivery Online Shop

At Gift Basket Deluxe, we sell a wide range of gift baskets & sets for Christmas gifts and they can all be conveniently ordered online or over the phone. We’ve been delivering baskets of joy across Europe, USA & Canada since 1988, so you can trust us with your Christmas Gift Sets this festive season. Browse through our entire collection of Christmas Gift ideas online today.

Christmas Gift Baskets 2022, delivered bang on time

We carefully package our Christmas food baskets before delivering them UK-wide via a fast, reliable courier service. So wherever in the world you’re ordering from, you can relax knowing your fantastic present will arrive on time and in tip-top condition this December.

Same Day & Next Day Gift Baskets Delivery

We process your order in most cases on the same day we receive it as long as local couriers are still active. This means that in most major cities & capitals all over the globe your gifts will be sent for delivery with local couriers the next day thanks to our strong international gifting service provider logistics network.

Local Gift Shop – Frequently Asked Questions

Explore our range of best selling chocolate gifts – from delicious chocolate truffles and gift boxes filled with luxurious chocolates, to luxury chocolate gift collections, hampers and more. From birthdays gifts to anniversaries and weddings to christenings, these make the perfect gift – don’t forget to add your personalized gift message at checkout.

Unique Corporate Gift Baskets – Frequently Asked Questions

Request your personal gifting advisor who will help you find the best gift baskets for your recipients worldwide, download our gift bulk order template and help you with business gift baskets to clients, employees & colleagues with corporate bulk order discounts at the best prices!

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